Singapore Airlines Surabaya Office

Singapore Airlines (SQ) is the flag carrier of Singapore and one of the major international airlines offers scheduled commercial flights between Indonesia and Singapore.

Singapore Airlines

Contact Singapore Airlines

Singapore Airlines offers scheduled flights between Surabaya and Singapore.

Singapore Airlines Surabaya Contact Information

Surabaya City Office

Pakuwon Center 22nd Floor unit 22.08
Jl Embong Malang 1,3,5
Surabaya 60261
Indonesia

Tel: +62 31 531 9218
Fax: +62 31 531 9214

Email: res_sub@singaporeair.com.sg

Operating Hours

Monday - Friday: 8:15 am - 5:00 pm / Saturday: 8:15 am - 1:00 pm

Sunday and Public Holiday: Closed

For any urgent matters outside office hours, please call +65-6223 8888 (24 hours Contact Centre in Singapore).

Airport Office

Room 88, Terminal 2
Jalan Raya Juanda No.1, 61253
Bandara International Juanda
Surabaya.

Tel: +62 31 869 0889
Fax: +62 31 869 0891

Operating Hours: 7:00 am - 7:00 pm daily

Note: The Airport Office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +62 31 531 9218.

There are no Reservations/Ticketing facilities at the airport office.

Lost and Found Office

PT. JAS
Arrival Hall Terminal
Bandara International Juanda
Surabaya

Tel: +62 31 867 0324

Operating Hours: 8:00 am - 9:00 pm daily

Airport Name: Juanda International Airport (Surabaya)

Queries handled by Singapore Airlines Surabaya Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Corporate Reward Program
  • PPS Club
  • Animals and Pets
  • In-Flight Meals
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • KrisFlyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • SilverKris Lounge
  • KrisFlyer Gold Lounge
  • Codeshare Partners

If you're unable to find the answer from local agent, please contact Singapore Airlines 24-hour Call Centre as below:

Head Office (HQ) Tel Open
Singapore Airlines
2 Orchard Turn
#04-05 ION Orchard Singapore
238801 Singapore
+65 6223 8888 24x7


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